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Sitwell

Help

How can we help?

Most questions are answered below. Still stuck? Email [email protected] from the address you sign in with. We reply within one business day. Please never send us passwords or card details.

Troubleshooting

A photo couldn't be opened

Almost any photo works, and we fix light, sharpness and size automatically. A photo only can't be used if it isn't an image or is very small (like a thumbnail). iPhone photos (HEIC) work in every browser.

I didn't get the sign-in email

Check your spam folder and wait a minute. You can request a new link after about 60 seconds. The email also contains a code you can type in instead of clicking the link.

My photos are taking a long time

Generation normally takes a few minutes but can be slower at busy times. You can close the page. If a photo fails, its credit is refunded automatically.

I paid but have no credits

Some payment methods confirm with a delay. Credits appear once Stripe confirms the payment. If nothing appears within an hour, email us with the time of purchase.

The results don't look like me

Try a new session with sharper, well-lit photos where your face is clearly visible, and avoid filters. If a whole batch is unusable, see our refund policy.

General

Will the photos actually look like me?

We use an image-editing AI model that changes the lighting, background and clothing while being instructed to keep your face unchanged. Results depend heavily on the photos you upload, which is why you see previews before paying. Not every output will be perfect; that's why packages include many photos.

How long does it take?

Usually a few minutes. You can close the page. Your photos keep generating and will be waiting in your studio.

What happens if a photo fails?

If a photo can't be generated, the credit is returned to your balance automatically. You only pay for photos you receive.

Can I use the photos commercially?

Yes, you can use your photos anywhere: LinkedIn, CVs, company websites, dating apps, press kits.

Who can see my photos?

Only you, when signed in. Photos are stored privately and shared with our AI provider solely to generate your images. See our privacy policy for details.

Can I upload photos of someone else?

Only with their explicit permission, and never of anyone under 18. You must have the right to use every photo you upload.