Refund policy

Failed photos are never charged

If the AI provider fails to create a photo, for example because of an outage, a timeout or a rejected input, the credit goes straight back to your balance. You don't need to ask.

Unused packages: 14 days

If you haven't used any credits from a package, you can get a full refund within 14 days of purchase. If you've used some, we refund the unused credits proportionally within the same period.

Not happy with your results?

AI results vary with the photos you provide. If most of your photos from a batch are unusable (for example, they clearly don't resemble you), email us within 14 days with your session link. We review every request and will offer free re-generation credits or a refund where the results don't reasonably match what we describe.

How to request a refund

Email [email protected] from the address you sign in with. Refunds go back to your original payment method via Stripe, usually within 5–10 business days. Refunded credits are removed from your balance.

This policy does not limit your statutory rights.